ServiceNow CSA Dumps & Practice Questions for 2025 Exam Success

Get ready to ace the ServiceNow Certified System Administrator (CSA) exam with our curated collection of updated CSA dumps, practice questions, and mock exams. Designed for both beginners and experienced IT professionals, these resources simulate real exam conditions and cover critical ServiceNow concepts like user administration, data configuration, workflows, and service automation. Our CSA practice tests help you identify weak areas, build exam confidence, and improve speed and accuracy. Whether you need full-length mock exams, scenario-based questions, or PDF dumps, this guide offers a complete preparation toolkit to pass the CSA exam on your first attempt and kickstart your ServiceNow career.

ServiceNow CSA Dumps & Practice Questions List :

1. Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?

1. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

2. The problem coordinator is the only role with the ability to recall a message

3. The problem coordinator is responsible for approving or rejecting the proposed message

4. The message will be automatically displayed on the Portal

2. Which one of the following statements describes the purpose of a Service Catalog flow?

1. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals

2. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes

3. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups

4. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

3. Which statement is true about business rules?

1. A business rule must run before a database action occurs

2. A business rule can be a piece of Javascript

3. A business rule must not run before a database action occurs

4. A business rule monitors fields on a form

4. Which of the following statement describes the purpose of an Order Guide?

1. Order Guides restrict the number of items in an order to only one item per request

2. Order Guide provide a list of guidelines for Administrators on how to set up item variables

3. Order Guide provide the ability to order multiple, related items as one request

4. Order Guides take the user directly to the checkout without prompting for information

5. Which of the following are defined for a given change model? (Choose three.)

1. Phase transitions

2. State model

3. State transition conditions

4. Phase model

5. State transitions

6. A knowledge article must be which of the following states to display to a user?

1. Published

2. Drafted

3. Retired

4. Reviewed

7. In what table are Change records stored?

1. Change [change_task]

2. Change Request [rfc]

3. Change Request [change_request]

4. Change [change]

5. Change [task_change]

8. From which table, is the Incident table extended?

1. Task [task]

2. Task [sn_task]

3. Ticket [ticket]

4. Work [sn_work]

9. When using the Load Data and Transform Map process, what is the Mapping Assist used for?

1. Mapping fields using the Import Log

2. Mapping fields using Transform History

3. Mapping fields using an SLA

4. Mapping fields using a Field Map

10. When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

1. Editors

2. Item Admins

3. Item Owners

4. Authors

11. Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?

1. Catalog Wizard

2. Catalog Designer

3. Catalog Item Builder

4. Catalog Builder

12. Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

1. Execution Plans

2. Content Items

3. Catalog Items

4. Record Producers

13. Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

1. Update Change Type on an existing change record

2. Delete a Change record

3. Delete a Standard Change Template

4. Delete CAB Definition

14. What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?

1. Service portfolio management

2. Catalog item management

3. Service mapping

4. Service catalog management

15. What is a sys_id?

1. Unique 32-character identifier that is assigned to every record

2. A client-side Business Rule

3. A server-side Business Rule

4. Unique 64-character identifier that is assigned to every record

16. Which module is used to access the knowledge bases which are available to you?

1. Knowledge > Home

2. Self Service > Knowledge

3. Knowledge > All

4. Knowledge > Knowledge Bases

5. Knowledge > Overview

17. Where can Admins check which release is running on an ServiceNow instance?

1. Memory Stats module

2. Stats module

3. System.upgraded table

4. Transactions log

18. A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:✑ Incidents where the state is Closed✑ Incidents where Assignment Group is NetworkAfter clicking the Funnel icon, what should the user do?

1. Define the first condition; click AND button; define second condition; click Run

2. Define the first condition; click AND button; define second condition; press enter

3. Define the first condition; click OR button; define second condition; press enter

4. Define the first condition; click > icon on breadcrumb, define second condition; click Run

5. Define the first condition; click > icon on breadcrumb, define second condition; press enter

19. Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)

1. Re-use existing categories from legacy systems

2. Define categories based on the customer’s CMDB classes

3. Re-use existing categories from incident management

4. Define categories based on ITIL problem taxonomy

20. Which term refers to application menus and modules which you may want to access quickly and often?

1. Breadcrumb

2. Favorite

3. Tag

4. Bookmark

21. When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?

1. Manager

2. Contributors

3. Owner

4. Editors

22. Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?

1. Internal/External Highlighting

2. Search as User

3. Show User Viewable

4. User Only View

23. In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

1. Automatically via the Change - Implementation subflow

2. Manually by the user during New, Assess, and Authorized states

3. Automatically depending on the category selected on the Change Request

4. Manually by the user during all states, except Closed or Canceled

24. Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?

1. Internal/External Highlighting

2. Search as User

3. Show User Viewable

4. User Only View

25. Which one of the following statements applies to a set of fields when they are coalesced during an import?

1. If a match is found using the coalesce fields, the existing record is updated with the information being imported

2. If a match is not found using the coalesce fields, the system does not create a Transform Map

3. If a match is found using the coalesce fields, the system creates a new record

4. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

FAQs

1. What is the ServiceNow CSA certification?

The ServiceNow CSA (Certified System Administrator) is an entry-level certification that validates your knowledge of the ServiceNow platform and its core features.

2. How do I become ServiceNow CSA certified?

You need to complete the required training through ServiceNow, register for the exam, and pass it to earn the certification.

3. What are the eligibility requirements for the ServiceNow CSA exam?

There are no strict prerequisites, but completion of the ServiceNow Fundamentals course and basic knowledge of ITSM are recommended.

4. How much does the ServiceNow CSA certification cost?

The exam fee is $300 USD per attempt.

5. How many questions are on the ServiceNow CSA exam?

The exam has 60 multiple-choice questions.

6. What is the passing score for the ServiceNow CSA exam?

A score of around 70% is required to pass.

7. How long is the ServiceNow CSA exam?

The exam duration is 90 minutes.

8. What topics are covered in the ServiceNow CSA exam?

Topics include user interface, navigation, collaboration, database schema, application security, and workflow automation.

9. How difficult is the ServiceNow CSA certification exam?

It is considered moderately difficult for beginners, requiring practice and hands-on knowledge.

10. How long does it take to prepare for the ServiceNow CSA exam?

Most candidates prepare in 4–6 weeks, depending on their experience with ServiceNow.

11. Are there any ServiceNow CSA sample questions or practice tests available?

Yes, ServiceNow provides practice resources, and CertiMaan offers dumps and practice tests.

12. What is the validity period of the ServiceNow CSA certification?

The certification is valid for 3 years.

13. Can I retake the ServiceNow CSA exam if I fail?

Yes, you can retake the exam, but you must pay the exam fee for each attempt.

14. What jobs can I get with a ServiceNow CSA certification?

You can work as a ServiceNow Administrator, System Analyst, or ITSM Specialist.

15. How much salary can I earn with a ServiceNow CSA certification?

CSA-certified professionals often earn between $70,000–$100,000 annually, depending on location and role.

16. Is the ServiceNow CSA certification worth it?

Yes, it is valuable for IT professionals looking to enter the ServiceNow ecosystem and build a career in ITSM.

17. What is the difference between ServiceNow CSA and CIS certifications?

• CSA: Entry-level, covers platform fundamentals.

• CIS (Certified Implementation Specialist): Advanced, focused on specific applications like ITSM or HRSD.

18. What are the best study materials for the ServiceNow CSA exam?

Use ServiceNow’s Fundamentals training, documentation, and CertiMaan practice resources.

19. Does ServiceNow provide official training for the CSA certification?

Yes, ServiceNow offers official online and instructor-led courses for CSA preparation.

20. Where can I register for the ServiceNow CSA certification exam?

You can register through the ServiceNow Certification Portal.