REFUND POLICY

At CertiMaan, we are committed to delivering high-quality certification exam assistance services and ensuring our clients’ success. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

By purchasing or subscribing to any of our services, you agree to the terms of this Refund Policy.

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📌 1. 100% Pass Guarantee – Our Commitment

CertiMaan proudly offers a 100% Pass Guarantee on the first attempt. If you do not pass your certification exam after following all provided guidelines and support, you may be eligible for:

• Re-attempt assistance at no additional cost, or

• Partial or full refund, based on the case review.

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💼 2. Eligibility for Refund

You may request a refund if:

• You have not received any personalized services or exam support yet.

• You have not scheduled or taken the exam through CertiMaan.

• You have completed less than 20% of our assistance or prep process.

• You failed the exam, despite following all the agreed-upon preparation, and have valid proof (official score report).

• There was a duplicate payment or a technical error during transaction.

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❌ 3. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after services have begun

• Failure due to not following our guidelines or instructions

• No response or cooperation from your side during the preparation process

• Misuse of our service or violation of our terms

• Refund requests made after 7 days of purchase (unless under the 100% Pass Guarantee)

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📝 4. Refund Request Process

To request a refund, please:

1. Email us at support@certimaan.com with the subject line "Refund Request".

2. Include your full name, payment details, reason for the request, and supporting documents (if applicable).

3. Our team will review your request within 5–7 business days.

If approved, refunds will be processed to your original payment method within 7–10 business days.

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🔐 5. Dispute Resolution

If you are dissatisfied, we encourage you to first contact us directly. Our priority is to resolve the issue amicably and fairly.

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📬 Contact Us

If you have any questions or concerns about this Refund Policy, please reach out:

CertiMaan Refund Department
📧 Email: support@certimaan.com
🌐 Website: www.certimaan.com

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