CIS-HRSD Certification – Dumps, Practice Exams & Prep Guide 2025

Ace the Certified Implementation Specialist – HR Service Delivery (CIS-HRSD) exam with our latest CIS HRSD dumps for 2025. These dumps include real-world questions, case-based scenarios, and topic-specific test kits aligned with ServiceNow HRSD modules. From Lifecycle Events to Case and Knowledge Management, our dumps cover all core exam objectives. Ideal for HR consultants and ServiceNow professionals, these practice resources help you confidently pass the CIS-HRSD certification exam. Fast-track your ServiceNow career with expertly crafted dumps and mock exams that mirror the actual testing experience.

CIS-HRSD Certification – Dumps & Sample Questions List :

1. Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?

1. Rescind Activity Set

2. Activity Container

3. Undo Activities

4. Rescind Hire

2. ServiceNow has identified 3 maturity levels for an HR customer. What are they?

1. Managed Interactions, Self-Help, Advanced Services

2. No automation, Self-reliance, Smart Services

3. Managed Interactions, Self-Reliance, Automated Services

4. Managed Interactions, Self-Reliance, Smart Services

3. Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

1. COE ACL Configuration

2. COE Policy groups

3. Access Policies

4. COE Properties

4. The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?

1. Submit an exception request to allow them to have the Admin role

2. Grant them delegated developer role to the global application scope

3. Grant them delegated developer role only to the HR Integrations application scope

4. Advise the customer this work must be completed in Production

5. What role is required, at a minimum, to view confidential HR Profile data?

1. HR Admin [sn_hr_core.admin]

2. HR Basic [sn_hr_core.basic]

3. HR Manager [sn_hr_core.manager]

4. LE Admin [sn_hr_le.admin]

6. HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

1. Delete Content

2. Modify Layout

3. Change Layout

4. Add Content

5. Add Layout

7. When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

1. HR Service, Topic Category, COE

2. HR Service, Topic Detail, Topic Category, COE

3. HR Service, Topic Category, Activity Category, Activities, COE

4. HR Service, Topic Detail, COE

8. All ServiceNow web traffic uses which data protocol to ensure data is always TLS encrypted in transit.

1. HTTP

2. SOAP protocol

3. REST protocol

4. HTTPS

9. Which application is used to analyze trends, patterns, and data on the Team Insights page?

1. Employee Center

2. Lifecycle Events

3. HR Integrations

4. Manager Hub

10. Each HR service created in _______ has a corresponding transform map job.

1. HR Integration Service

2. HR Schema Mapping

3. HR Transform Maps

4. HR Service Mapping

11. The HR Profile table is used to track information for what Employment types? (Choose three.)

1. Contractor

2. Spouse

3. Other

4. Temporary Employee

5. Full Time Employee

6. Potential Employee

12. What are some of the benefits of having separate COE tables? (Choose two.)

1. Allows HR case agents to gather the right information based on the Service

2. Allows for an extra layer of security within the HR organization

3. Eliminates the need to create database views

4. Eliminates the need for an HR case agent

13. At what level is User Criteria set to control who can read and edit knowledge articles?

1. In the User record

2. In either the Knowledge Base or Article

3. In the Knowledge Article only

4. In the Knowledge Base only

14. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

1. the activity must be manually closed by the HR professional

2. the activity will be skipped

3. the Lifecycle Event will be canceled

4. the activity must be manually closed by the Subject person

15. Which option allows a user to make a copy of a campaign?

1. Clone Campaign

2. User Campaign

3. Copy Campaign

4. Update Campaign

16. If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

1. The roles were manually granted by an HR Admin

2. The roles were manually granted by a ServiceNow security user

3. The Admin will always have access to all HR tables and data

4. When the HR plugins are installed, the necessary HR roles are added to the Admin role

17. The ServiceNow SIM methodology is based around what generic methodologies?

1. Prince

2. Agile and Waterfall

3. Scrum and XP

4. Waterfall and Rapid Application Development (RAD)

18. If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

1. Drastic

2. Low

3. Nominal

4. Major

19. Which feature prevents editing or purging of employee documents based on an HR Profile?

1. Retention Policy

2. Security Policy

3. Topic Detail

4. Legal Holds

20. Which learning task template field allows creation of the short description and description in one or more languages?

1. Description Template

2. Additional fields

3. Global descriptions for translations

4. Language Table

21. Who can generate the PDF document on an active HR Case?

1. Only the Assigned to person

2. Only the employee

3. Only an HR manager

4. Only the Subject Person’s manager

22. What are the benefits of the HR application being scoped? (Choose three.)

1. HR department has full control of the global application

2. HR department has more autonomy to manage all aspects of HRSD

3. Allows the System Administrator complete control

4. Provides an additional layer of control over HR data

5. Allows HR Admins to configure the HR application

23. What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

1. HR Case Reader [sn_hr_le.case_reader]

2. HR Basic [sn_hr_core basic]

3. LE Admin [sn_hr_le.admin]

4. HR Admin [sn_hr_core.admin]

24. If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.)

1. The admin

2. The journey owner

3. The mentor

4. The employee

25. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly. What else must be done to allow the Script Includes to work in the HR application?

1. You must create a custom ACL to allow the script includes to work

2. You must change Scope for the script includes to work

3. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed

4. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied

FAQs

1. What is the ServiceNow Certified Implementation Specialist HR Service Delivery (CIS-HRSD) certification?

The CIS-HRSD certification validates your ability to configure, implement, and maintain HR Service Delivery applications on the ServiceNow platform. It ensures you can streamline HR processes and deliver better employee experiences.

2. How do I become a ServiceNow Certified Implementation Specialist in HR Service Delivery?

You must complete the ServiceNow HRSD Fundamentals training and pass the CIS-HRSD certification exam, which tests your understanding of HR workflows, implementation strategies, and ServiceNow tools.

3. What are the prerequisites for the ServiceNow CIS-HRSD certification?

You should complete the ServiceNow Fundamentals course and have 6+ months of hands-on experience in implementing or managing HR Service Delivery applications.

4. How much does the ServiceNow CIS-HRSD certification exam cost?

The exam costs $300 USD, with a retake fee of $150 USD, excluding local taxes.

5. What topics are covered in the ServiceNow CIS-HRSD exam?

The exam covers HR Case Management, Employee Document Management, Lifecycle Events, Agent Workspace, HR Integrations, and Data Configuration.

6. How difficult is the ServiceNow Certified Implementation Specialist HRSD exam?

The exam is moderately challenging, requiring solid knowledge of HR workflows, ServiceNow configurations, and practical project experience.

7. How long does it take to prepare for the ServiceNow CIS-HRSD certification?

Most candidates prepare in 4–6 weeks, depending on their prior ServiceNow and HR experience.

8. What is the passing score for the ServiceNow CIS-HRSD exam?

A 70% score or higher is required to pass the certification exam.

9. Is the ServiceNow CIS-HRSD certification worth it?

Yes. It’s highly valuable for HR professionals and consultants, helping you advance into HR process automation, ServiceNow consulting, or implementation roles.

10. What are the best resources to prepare for the ServiceNow Certified Implementation Specialist HRSD exam?

Use ServiceNow’s official training, documentation, and exam guides along with CertiMaan’s dumps, mock tests, and study materials to ensure success.