CIS-HRSD Certification – Dumps, Practice Exams & Prep Guide 2026

Ace the Certified Implementation Specialist – HR Service Delivery (CIS-HRSD) exam with our latest CIS HRSD dumps for 2026. These dumps include real-world questions, case-based scenarios, and topic-specific test kits aligned with ServiceNow HRSD modules. From Lifecycle Events to Case and Knowledge Management, our dumps cover all core exam objectives. Ideal for HR consultants and ServiceNow professionals, these practice resources help you confidently pass the CIS-HRSD certification exam. Fast-track your ServiceNow career with expertly crafted dumps and mock exams that mirror the actual testing experience.

CIS-HRSD Certification – Dumps & Sample Questions List :

1. Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?

1. Rescind Activity Set

2. Activity Container

3. Undo Activities

4. Rescind Hire

2. ServiceNow has identified 3 maturity levels for an HR customer. What are they?

1. Managed Interactions, Self-Help, Advanced Services

2. No automation, Self-reliance, Smart Services

3. Managed Interactions, Self-Reliance, Automated Services

4. Managed Interactions, Self-Reliance, Smart Services

3. Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

1. COE ACL Configuration

2. COE Policy groups

3. Access Policies

4. COE Properties

4. The customer has a group of developers who will be tasked with making subprod updates to the HR Integrations application. Customer policy states these developers cannot be granted the System Administrator [admin] role. Which of these is the best solution for granting the appropriate access needed to complete development work m the HR application?

1. Submit an exception request to allow them to have the Admin role

2. Grant them delegated developer role to the global application scope

3. Grant them delegated developer role only to the HR Integrations application scope

4. Advise the customer this work must be completed in Production

5. What role is required, at a minimum, to view confidential HR Profile data?

1. HR Admin [sn_hr_core.admin]

2. HR Basic [sn_hr_core.basic]

3. HR Manager [sn_hr_core.manager]

4. LE Admin [sn_hr_le.admin]

6. HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)

1. Delete Content

2. Modify Layout

3. Change Layout

4. Add Content

5. Add Layout

7. When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

1. HR Service, Topic Category, COE

2. HR Service, Topic Detail, Topic Category, COE

3. HR Service, Topic Category, Activity Category, Activities, COE

4. HR Service, Topic Detail, COE

8. All ServiceNow web traffic uses which data protocol to ensure data is always TLS encrypted in transit.

1. HTTP

2. SOAP protocol

3. REST protocol

4. HTTPS

9. Which application is used to analyze trends, patterns, and data on the Team Insights page?

1. Employee Center

2. Lifecycle Events

3. HR Integrations

4. Manager Hub

10. Each HR service created in _______ has a corresponding transform map job.

1. HR Integration Service

2. HR Schema Mapping

3. HR Transform Maps

4. HR Service Mapping

11. The HR Profile table is used to track information for what Employment types? (Choose three.)

1. Contractor

2. Spouse

3. Other

4. Temporary Employee

5. Full Time Employee

6. Potential Employee

12. What are some of the benefits of having separate COE tables? (Choose two.)

1. Allows HR case agents to gather the right information based on the Service

2. Allows for an extra layer of security within the HR organization

3. Eliminates the need to create database views

4. Eliminates the need for an HR case agent

13. At what level is User Criteria set to control who can read and edit knowledge articles?

1. In the User record

2. In either the Knowledge Base or Article

3. In the Knowledge Article only

4. In the Knowledge Base only

14. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

1. the activity must be manually closed by the HR professional

2. the activity will be skipped

3. the Lifecycle Event will be canceled

4. the activity must be manually closed by the Subject person

15. Which option allows a user to make a copy of a campaign?

1. Clone Campaign

2. User Campaign

3. Copy Campaign

4. Update Campaign

16. If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?

1. The roles were manually granted by an HR Admin

2. The roles were manually granted by a ServiceNow security user

3. The Admin will always have access to all HR tables and data

4. When the HR plugins are installed, the necessary HR roles are added to the Admin role

17. The ServiceNow SIM methodology is based around what generic methodologies?

1. Prince

2. Agile and Waterfall

3. Scrum and XP

4. Waterfall and Rapid Application Development (RAD)

18. If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

1. Drastic

2. Low

3. Nominal

4. Major

19. Which feature prevents editing or purging of employee documents based on an HR Profile?

1. Retention Policy

2. Security Policy

3. Topic Detail

4. Legal Holds

20. Which learning task template field allows creation of the short description and description in one or more languages?

1. Description Template

2. Additional fields

3. Global descriptions for translations

4. Language Table

21. Who can generate the PDF document on an active HR Case?

1. Only the Assigned to person

2. Only the employee

3. Only an HR manager

4. Only the Subject Person’s manager

22. What are the benefits of the HR application being scoped? (Choose three.)

1. HR department has full control of the global application

2. HR department has more autonomy to manage all aspects of HRSD

3. Allows the System Administrator complete control

4. Provides an additional layer of control over HR data

5. Allows HR Admins to configure the HR application

23. What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

1. HR Case Reader [sn_hr_le.case_reader]

2. HR Basic [sn_hr_core basic]

3. LE Admin [sn_hr_le.admin]

4. HR Admin [sn_hr_core.admin]

24. If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.)

1. The admin

2. The journey owner

3. The mentor

4. The employee

25. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly. What else must be done to allow the Script Includes to work in the HR application?

1. You must create a custom ACL to allow the script includes to work

2. You must change Scope for the script includes to work

3. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed

4. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied

26. In the base ServiceNow instance, how are User Criteria used?

1. To control which users can access the HR Service Portal

2. To control which users can access the HR Case application

3. To control read and write access to Knowledge bases and articles

4. To control what a user sees in the information and suggested reading widgets

27. What does ServiceNow now call the HR application?

1. HRSM - HR Service Management

2. HRDS - HR Deliver Service

3. HRMS - HR Management System

4. HRSD - HR Service Delivery

28. Which of the following applications allow administrators to create templates that enable managers to develop transition plans for employees?

1. Workflows

2. Flow Designer

3. Lifecycle Events

4. Journey Accelerator

29. Which plugin is recommended when upgrading from the global version of HR to the scoped version?

1. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

2. Human Resources Scoped App: Integrations [com.sn_hr_integrations]

3. Human Resources Scoped App: Data Migration [com.sn_hr_migration]

4. Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations]

30. If Advanced is selected for an Activity Set Trigger Condition, what additional field(s) become visible?

1. Activity set dependencies

2. Trigger script

3. Activity Type

4. Date offset type

31. If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?

1. Record Producer

2. Fulfiller Instructions

3. Checklist

4. Lifecycle Event type

32. Which plugin when paired with HRSD, delivers storage space, filing system, and functionality to purge and retrieve documents?

1. Employee Document Enterprise

2. Employee Document Management

3. Employee Journey Management

4. Document Keeper

33. If you had little coding experience and were tasked with adding new pages to the customer’s Employee Service Center, which Service Portal Configuration option would be best to complete the task?

1. Branding Editor

2. Widget Editor

3. Page Editor

4. Designer

34. Which feature allows HR Administrators to define when surveys are sent?

1. Listening Posts

2. Assessments

3. Trigger Conditions

4. Survey Designer

35. When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

1. The activity set will not apply to a specific group of people

2. The activity set applies to all employees

3. The activity set applies for a specific group of people

4. The activity set will not apply to any employees

36. When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?

1. Using the file upload size system property

2. Using the maximum file upload size in megabytes Security policy

3. Using the maximum file upload size business rule

4. Using the maximum file upload size in megabytes field in the Employee Document Properties

37. When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

1. Metric Result [asmt_metric_result]

2. HR Case [sn_hr_core_case]

3. Question Answer [question_answer]

4. Form [sys_ui_form]

38. Which application is used to send prompts to managers and employees in their flow of work?

1. HR Performance Analytics

2. HR integrations

3. Proactive Prompts

4. Lifecycle Events

39. In Employee Document Management, which of the following statements is true for legal holds?

1. Legal Holds may be placed on a group of HR profiles

2. Legal Holds are permanent and cannot be removed

3. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile

4. Legal Holds may be manually placed on individual employee documents

40. Which of the following is the key factor in determining the implementation timeline?

1. Configuration complexity

2. Customer location

3. Types of integrations

4. Customer business type

41. Which of the following features allows employees to delegate their tasks to other employees for specific date and time ranges based on delegation rules?

1. Task Delegation

2. Admin Delegation

3. Granular Delegation

4. Role Delegation

42. A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?

1. Personal

2. Global

3. Group

4. All

43. What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?

1. User Groups

2. Filters

3. User Criteria

4. HR Criteria

44. As part of the implementation for an HR Enterprise customer, a new Lifecycle Event for a leave of absence was created. What additional item must be configured in order to initiate the leave of absence Lifecycle Event process for an employee?

1. An HR service

2. A new HR Case

3. An assignment rule

4. An acceptance from an HR Agent

45. Which table is considered the core table for all HR Case records?

1. Incident [incident]

2. Skill [cmn_skill]

3. HR Case [sn_hr_core_case]

4. HR Profile [sn_hr_core_profile]

5. HR Task [sn_hr_core.task]

46. What method needs to be invoked from MatchingRuleProcessor class?

1. processAndGelList

2. processAndGetCandidates

3. processAndGetUsers

4. processAndGetArray

47. When does the HR Template populate information on the HR Case form?

1. When the Assignment group is selected

2. When the HR service is selected on the HR Case Creation form

3. When the HR Case Type is selected

4. When the Opened for person is selected

48. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

1. Dynamic translations list

2. Article Versions related list

3. Translated Versions related list

4. Localization list

49. Which HRSD application synchronizes ServiceNow with external HR systems?

1. Lifecycle Events

2. Employee Center Pro

3. Core HR Application

4. HR Integrations

50. If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

1. Add it to the HR Template

2. All Knowledge bases are searched by default

3. Add it to the HR Service configuration

4. Add it to the Contextual Search configuration

51. What is the minimum role required to view confidential data associated with the HR Profile?

1. HR Administrator [sn_hr_core.admin]

2. HR profile viewer [sn_hr_core.profile_reader]

3. HR basic [sn_hr_core.basic]

4. Employee Service Center Admin [sn_hr_sp.admin]

52. If an HR Document must be manually generated for an HR Case, who is able to generate the document from the Case record?

1. Only the assigned to person can manually generate Documents from a Case

2. Only the Manager of the assignment group can generate the Document

3. Any HR professional can generate the Document, even if they are not assigned to the Case

4. Only an HR Admin can generate Documents from a Case

53. Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

1. HR Profiles > Properties

2. HR Administration > Setup

3. HR Profile > Setup

4. HR Administration > Properties

54. If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

1. Performance Analytics Administrator [pa_admin]

2. Performance Analytics Data Collector [pa_data_collector]

3. Performance Analytics Threshold Admin [pa_threshold_admin]

4. System Administrator [admin]

55. What must be updated or loaded into the Customer's instance before importing the stories?

1. Groups

2. Epics

3. Backlog

4. Products

56. What does the employee utilize when submitting a self-service request to the HR Organization?

1. HR Template

2. HR Skills

3. HR Profile

4. HR Catalog

57. What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

1. Core Admin [sn_core.admin]

2. HR Agent [sn_hr_core.agent]

3. HR Manager [sn_hr_core.manager]

4. HR Admin [sn_hr_core.admin]

58. What identifies data from HRSD to push to a third-party HR application?

1. HR Webservices

2. HR Outbound Schema Mapping

3. HR Inbound Schema Mapping

4. HR Service Mapping

59. In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

1. HR Basic [sn_hr_core.basic]

2. KB Writer [sn_hr_core.kb_writer]

3. HR Admin [sn_hr_core.admin]

4. KB Reader [sn_hr_core.kb_reader]

60. What do Client Roles define?

1. Named roles (eg VP of Operations, SVP Sales) for a customer’s clients

2. Access for new hires, employees, alumni, contingent, and contract workers

3. Roles that come into force if user uses a browser client

4. Groups for the customer's clients

61. If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

1. can neither read nor contribute articles

2. read and contribute articles

3. read articles, but not contribute

4. contribute, but not read articles

62. If an HR Service needs to be accessible to employees on the Employee Center, which field must be completed on the HR Service record?

1. Record Producer

2. Checklist

3. Taxonomy Topic

4. Catalog item

63. The HR Case [sn_hr_core_case] table is an extension of what?

1. Case table

2. Task table

3. Incident table

4. Lifecycle Events table

64. What type of information does the HR Profile contain?

1. User login and department information

2. A user’s password

3. Group membership and role information

4. Personal employee data

65. Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?

1. Profile Writer [sn_hr_core.profile_writer]

2. Profile Reader [sn_hr_core.profile_reader]

3. HR Case Reader [sn_hr_le.case_reader]

4. HR Case Writer [sn_hr_le.case_writer]

66. Which ServiceNow security feature allows access to applications and modules?

1. User Authentication

2. Scoped Application

3. Roles

4. Simple Security

67. Which field on the Knowledge form categorizes the Knowledge record within the Knowledge base?

1. Topic categories related list

2. Article organizer

3. Knowledge taxonomy

4. Category picker

68. If the Match All field is checked on a User Criteria record, the user:

1. Must satisfy a majority percentage of the criteria to meet the conditions

2. Must satisfy at least one of the criteria to meet the conditions

3. Must satisfy all of the selected criteria to meet the conditions

4. Must satisfy at least of the criteria to meet the conditions

69. When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

1. You must be a member of the Owning Group for the Managed Document

2. Your group memberships and the Document owner field on the Managed Document record

3. You must have created the Managed Document record

4. All Documents are visible

70. When an employee contacts HR, they speak in terms of lifecycle events. From an HR perspective, that event gets translated into several HR services that need to be performed. Of the following items, which would be considered a lifecycle event?

1. Tuition Reimbursement

2. Having a baby

3. PTO Inquiry

4. Direct Deposit Setup

71. Which ServiceNow feature is used to create pulse surveys?

1. Learning Posts

2. Employee Forms

3. Employee Forums

4. Listening Posts

72. Which content delivery feature will allow a user to deliver messages to employees and invite them to a meeting where survey results will be shared?

1. Campaigns

2. Listening Posts

3. Scheduling

4. Journey Accelerator

73. With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

1. Translated Versions related list

2. Knowledge feedback related list

3. Affected Products related list

4. Article Versions related list

74. HR Profiles may be created for multiple employees using conditions and criteria in which module?

1. Create new Case

2. Generate HR Profiles

3. Bulk Cases

4. Create Human Resources Profile

75. A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which of these is the best method to use to ensure the activities are triggered in the appropriate order?

1. Create separate trigger conditions for each of the dependent activities

2. Create activity containers for the dependent items

3. Create a new lifecycle event for each of the dependent items

4. Create separate activity sets for each of the dependent activities

FAQs

1. What is the ServiceNow Certified Implementation Specialist HR Service Delivery (CIS-HRSD) certification?

The CIS-HRSD certification validates your ability to configure, implement, and maintain HR Service Delivery applications on the ServiceNow platform. It ensures you can streamline HR processes and deliver better employee experiences.

2. How do I become a ServiceNow Certified Implementation Specialist in HR Service Delivery?

You must complete the ServiceNow HRSD Fundamentals training and pass the CIS-HRSD certification exam, which tests your understanding of HR workflows, implementation strategies, and ServiceNow tools.

3. What are the prerequisites for the ServiceNow CIS-HRSD certification?

You should complete the ServiceNow Fundamentals course and have 6+ months of hands-on experience in implementing or managing HR Service Delivery applications.

4. How much does the ServiceNow CIS-HRSD certification exam cost?

The exam costs $300 USD, with a retake fee of $150 USD, excluding local taxes.

5. What topics are covered in the ServiceNow CIS-HRSD exam?

The exam covers HR Case Management, Employee Document Management, Lifecycle Events, Agent Workspace, HR Integrations, and Data Configuration.

6. How difficult is the ServiceNow Certified Implementation Specialist HRSD exam?

The exam is moderately challenging, requiring solid knowledge of HR workflows, ServiceNow configurations, and practical project experience.

7. How long does it take to prepare for the ServiceNow CIS-HRSD certification?

Most candidates prepare in 4–6 weeks, depending on their prior ServiceNow and HR experience.

8. What is the passing score for the ServiceNow CIS-HRSD exam?

A 70% score or higher is required to pass the certification exam.

9. Is the ServiceNow CIS-HRSD certification worth it?

Yes. It’s highly valuable for HR professionals and consultants, helping you advance into HR process automation, ServiceNow consulting, or implementation roles.

10. What are the best resources to prepare for the ServiceNow Certified Implementation Specialist HRSD exam?

Use ServiceNow’s official training, documentation, and exam guides along with CertiMaan’s dumps, mock tests, and study materials to ensure success.