Salesforce Certified Associate Dumps and Practice Questions 2026

Crack the Salesforce Certified Associate exam on your first attempt with these verified Salesforce certified associate dumps and updated practice questions. Designed for beginners and aspiring CRM professionals, these dumps reflect real exam questions, covering Salesforce ecosystem fundamentals, CRM capabilities, reports, dashboards, and platform navigation. Whether you’re preparing for the Salesforce Associate certification exam or just want hands-on exposure, our study resources and practice test sets help you gain confidence and accuracy. Boost your score with scenario-based questions and answers aligned with the latest certification pattern.

Salesforce Certified Associate Dumps & Sample Questions List :

1. A request to create new users for a group of newly hired employees has been received by a Salesforce associate. Where can the associate find out how many licenses are available for the new hires to be assigned?

1. User Management Settings.

2. Company Information.

3. Salesforce Help.

2. Every team member should receive a copy of the dashboard results via email every week, according to a manager who is building a dashboard for the group. In order to receive weekly results, what steps should the team members take?

1. Like the dashboard.

2. Follow the dashboard.

3. Subscribe to the dashboard.

3. EcoVeritas Solutions (ESG) requested end users to modify their own settings. How can an end user access their personal settings?

1. Click the profile icon in the header, then click Settings.

2. Click the gear icon in the header, then click Setup.

3. Click the question mark icon in the header, then create a Case.

4. EcoVeritas Solutions (ESG) sales manager requires a report that displays their top-selling product families by quantity. How should a Salesforce associate build this report?

1. Group by active products > Filter to show opportunities this year > Sum the quantity.

2. Group by product family > Filter to show only Closed Won opportunities > Sum the total number sold.

3. Group by opportunities stage > Filter by product family > Sum the total number sold.

5. Salesforce dashboards don't give the Health Department the depth of insight it needs into its patient data. Which Salesforce product should the department use?

1. Health Cloud.

2. CRM Analytics.

3. Experience Cloud.

6. A visual list view of opportunities is what a Salesforce associate requests. The associate wants to move opportunities along the pipeline, summarize, and filter them. What is required to meet this requirement?

1. Create an Opportunity Summary report.

2. Create an Opportunity List View.

3. Create an Opportunities Kanban View.

7. A Salesforce associate wants to quickly create an org where they can learn, practice, and develop Salesforce skills. Which type of org should they create from within Trailhead?

1. Playground.

2. Sandbox.

3. Developer Edition.

8. A Salesforce associate wants to reorder items in their instance, so the Reports tab appears immediately after Home. How can an associate personalize the items on the navigation bar?

1. Click the Setup gear icon at the top right of the page, then select User Interface and then Tabs.

2. Use the downward arrow next to each item name, then select Move to move the item left or right.

3. Select the personalization button (pencil icon), then click and drag the item name up or down to adjust its location.

9. An employee at Salesforce is thrilled to discover that Trailhead offers both the challenge of acquiring new skills and the opportunity to win prizes. Which Trailhead attribute combines learning and prizes?

1. Superbadges

2. Quests

3. Ranks

10. At present, EcoVeritas Solutions employs distinct systems for marketing, sales, commerce, service, and information technology. As ESG continues to grow, it decides to move all departments onto Salesforce. What would provide QB the greatest advantages by moving to the Salesforce Platform?

1. Salesforce saves companies money by eliminating the need to purchase licenses for multiple systems.

2. Salesforce increases security by only requiring employees to remember one password.

3. Salesforce provides a complete view of a company's customers on one unified platform.

11. Every week, a Salesforce associate would like to email a refreshed report to an executive team. Which feature of Salesforce Reports should the associate use?

1. Subscriptions.

2. Notifications.

3. Refresh.

12. Objects like Account, Contact, and Opportunity are the foundation of Salesforce. What is a representation of an object?

1. Physical visualization of an Account, Contact, or Opportunity.

2. A spreadsheet where the records are rows and the fields are columns.

3. A set of relationships that link an Account, Contact, or Opportunity

13. On an Opportunity record page, an end user with a standard Salesforce profile is searching for a specific piece of information. They find it overwhelming to have to scroll in order to view the page. How can the user narrow down the page to only view the content that interests them?

1. Remove activities.

2. Change page layout assignment.

3. Collapse details sections.

14. Data from EcoVeritas Solutions (ESG) will be displayed on a dashboard with a range of visualizations of the data. Which dashboard component type should ESG use?

1. Chart

2. Metric

3. Gauge

15. Before making a purchase, EcoVeritas Solutions (ESG) would like to assess a new feature that needs a particular license. Which environment should be used?

1. Scratch org

2. Developer sandbox

3. Developer org

16. EcoVeritas Solutions (ESG)) wishes to add more elements to the Home tab of its Sales application. Where should ESG's Salesforce associate go to collaborate with others on solutions that might resonate with ESG users, outside the org?

1. Search for modules in Trailhead.

2. Ask a question in a Trailblazer Community Group.

3. Explore documents in Help and Training.

17. All of EcoVeritas Solutions (ESG)'s key performance indicators (KPIs) are displayed in a single view on the dashboard. The company’s Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPIs for each of the regions. How can this feature be incorporated?

1. Use in analytics package from the AppExchange.

2. Create new dashboards for each region.

3. Add a Region filter to the dashboard.

18. An associate is requested to share records about a savings scheme program with users. Which type of group should the associate create?

1. Public Group(s)

2. Private Group(s)

3. A Queue.

19. New hires at EcoVeritas Solutions (ESG) receive training in a "New Employee" Partical-sandbox. After finishing the training in the sandbox, an employee is prepared to log into the production organization. But, an error message pops up indicating an invalid username or password. The employee is using their sandbox username and password to sign in to production. What step is required to solve this error?

1. Creating a new username for the production org.

2. Creating a different password for the production org.

3. Removing .NewEmployee appendix from the sandbox username.

20. EcoVeritas Solutions (ESG) wishes to integrate its Salesforce environment with its financial system. ESG looked through the AppExchange and the financial system's documentation, but found nothing. What should be used to build this integration?

1. Commerce Cloud.

2. Financial Services.

3. MuleSoft.

21. A new project management team is being served by a Salesforce associate who is setting up new user accounts. What will be the role of each new team member?

1. Developer.

2. Builder.

3. End User.

22. An associate is building a report that needs to display changes in a value over a series of points in time. To help visualize these changes, what type of chart should the associate add to this report?

1. Scatter

2. Donut

3. Line

23. Every team member should receive a copy of the dashboard results via email every week, according to a manager who is building a dashboard for the group. In order to receive weekly results, what steps should the team members take?

1. Like the dashboard.

2. Follow the dashboard.

3. Subscribe to the dashboard.

24. Working with a user to view multiple records and their related records on the same screen is a Salesforce associate at EcoVeritas Solutions (ESG). The user uses several tabs in their browser at the moment. Which app should the associate suggest so that the user can see several records on one screen along with the records that are related to them?

1. Salesforce Lightning Page.

2. Salesforce Lightning Console.

3. Salesforce Dashboard.

25. There is an increase in policy support calls at an insurance call center, which has resulted in unhappy customers and lengthy wait times. Which cloud will boost customer satisfaction, empower customers, and reduce the amount of incoming calls?

1. Experience Cloud.

2. Sales Cloud

3. CRM Analytics.

26. In order to spot trends, organize data, and assess the effectiveness of the sales agents' efforts, a vice president of sales is asking for an easily comprehensible visual depiction of the accounts and opportunities that the agents have worked on during the current quarter. What is recommended to meet these requirements?

1. Create a dashboard.

2. Create a list view.

3. Create a custom tab.

27. How can one create a report that lists every account that has an opportunity?

1. Use the Opportunities report type.

2. Use the Accounts report type.

3. Use the Accounts with Opportunities report type.

28. EcoVeritas Solutions (ESG) plans to migrate from a legacy CRM system to Salesforce. ESG currently uses an on-promise system and a dedicated single-tenant who wants to utilize a Salesforce (multi-tenant architecture) What is one characteristic of multi-tenant architecture?

1. Resources are shared and tenants can claim each other’s resources.

2. Resources are limited to each tenant.

3. Resources are shared but tenants cannot claim each other’s resources.

29. When searching for a record using Global Search, a Salesforce associate is having trouble remembering the name of the record they are looking for. What should the associate use to search for the record?

1. List View for each object.

2. Wildcards and operators.

3. Object Manager.

30. Once the Opportunity record is closed, a Salesforce Associate wants to update it. Which relationship is standard as a Lookup field on an opportunity?

1. Quote

2. Account

3. Stage

31. Significant performance degradation is being experienced by EcoVeritas Solutions (ESG). In order to promptly ascertain whether a performance issue has been reported on its Salesforce instance, how should QB proceed?

1. Open a case with Salesforce Support.

2. Ask a question on the Trailblazer Community.

3. Check System Status on the Trust site.

32. Not a system administrator, a Salesforce associate is interested in finding out more about an application to determine whether it would be a suitable fit for a particular business need. Where can they learn more about the app?

1. AppExchange

2. Global Search

3. Trailhead

33. A Salesforce associate at EcoVeritas Solutions (ESG) requires a list of all active contacts grouped by Account. Mention the first step in building these. 

1. Create a Joined report with accounts and contacts.

2. Create a new report using the Contacts & Accounts in report type.

3. Create a Contacts report with a filter on Account.

34. The data type of the Account Source field on the Account object needs to be confirmed by EcoVeritas Solutions (ESG). There are multiple predefined values available in the Account Source field when editing the account. Which type of field is Account Source?

1. Text Area.

2. Picklist

3. Formula

35. In the "New This Week" list view, how can a user see only contacts from a particular city without affecting what other users see?

1. Clone the list view with a new name, and filter by the specific city.

2. Build a private report for contacts that is filtered by the specific city.

3. Change the permissions so they can only see records from the specific City.

36. An Associate is working from a custom Contact list view and noticed key information is missing. What should they do to add the missing information?

1. Edit list filters.

2. Edit sharing settings.

3. Select Fields to Display.

37. Each time a record is created or edited, EcoVeritas Solutions (ESG) mandates a value to be entered in the Status field. What should they do to enforce this?

1. Make the field required with a validation rule.

2. Make the field required in organization-wide defaults.

3. Make the field required in object Manager.

38. An associate has been requested to list down all contacts that have had interactions with their company in the last year. What should the associate do to identify these contacts?

1. Look at the contact’s Last Modified Date.

2. Look at the Active field.

3. Look at the last related activity date.

39. What is the maximum number of rows a report will display at most?

1. 2,000

2. 5,000

3. 3,000

40. A Salesforce associate reviews a report that shows more information than they need. The associate sees individual records but only wants to see the Record Count. Mention the switches the associate should toggle to only show the Record Count?

1. Subtotals and Detail Rows.

2. Row Counts and Grand Total.

3. Grand Total and Subtotals.

41. How can a Salesforce associate make sure the data on a dashboard is up to date?

1. By clicking refresh.

2. By repressing the browser.

3. By opening the dashboard.

42. An Associate can only recall a portion of the company name when attempting to retrieve a record for that business. Using the fewest clicks, how should the associate search the account records of the desired business?

1. The Global Search box.

2. A list view of all accounts.

3. A report of all accounts.

43. For its sales and service divisions, EcoVeritas Solutions (ESG) has started to use Salesforce. QB would like to automate a process and understands this can be done through declarative and programmatic solutions. Which possible approach do you think QB should explore?

1. A declarative approach, as it allows for quicker and simpler problem resolution.

2. A programmatic approach, unless there is a lack of resources.

3. A programmatic approach, as it is more customizable.

44. The expanding marketing team at EcoVeritas Solutions (ESG) is located on a dedicated profile called "Marketing Team." As of right now, the team has read only access to leads and opportunities. Two marketing managers need Edit access on the leads. What should the Salesforce associate do to grant them the access they need?

1. Create a permission set that grants Edit access to leads and assign it to the marketing team.

2. Create a new profile that grants Edit access to leads and assign it to the marketing managers.

3. Create a permission set that grants Edit access to leads and assign it to the marketing managers.

45. EcoVeritas Solutions (ESG) offers financial services consulting to small and medium-sized enterprises. ESG is looking for a customer service solution that allows complaints to be sent via email and a web form. Which Salesforce solution should ESG use?

1. Experience Cloud.

2. Commerce Cloud.

3. Service Cloud.

46. An Associate recently relocated from EcoVeritas Solutions (ESG) Austin office to its India office. To reflect their new time zone, the associate wants to change their work hours information in the Salesforce org. Which method is easiest to change the settings?

1. Go to Setup -> Company Information -> Default Time Zone.

2. Submit a case with Salesforce support.

3. Go to Settings -> Personal Information -> My Work Information.

47. An associate of Salesforce requests to refine a Lead report based on a secondary industry field. Who would the associate typically work with to get a new field added in their Salesforce org?

1. Salesforce Developer.

2. Salesforce Administrator.

3. Salesforce Technical Architect.

48. It is the responsibility of a Salesforce associate to add new fields to the Contact object and choose the appropriate kind of field for each one. Where should the associate go to understand the differences between the data types?

1. Customer Support.

2. App Launcher.

3. Salesforce Help.

49. A nonprofit organization seeks to guarantee that locals get health examinations. The nonprofit also wants to ensure resident tracking history and all data are stored in a way that complies with local privacy laws. Which Salesforce cloud solution should help meet these requirements?

1. Nonprofit Cloud.

2. Health Cloud.

3. Service Cloud.

FAQs

1. What is the Salesforce Certified Associate certification?

The Salesforce Certified Associate certification validates your foundational knowledge of the Salesforce platform, its core functionalities, and how businesses use Salesforce for customer relationship management (CRM).

2. How do I become a Salesforce Certified Associate?

You can become certified by passing the Salesforce Certified Associate exam, which evaluates your understanding of Salesforce basics, navigation, data management, and user productivity.

3. What are the prerequisites for the Salesforce Certified Associate exam?

There are no prerequisites for this certification. It’s designed for beginners or individuals new to the Salesforce ecosystem.

4. How much does the Salesforce Certified Associate certification cost?

The exam fee is $75 USD, and there may be applicable taxes depending on your country or region.

5. What topics are covered in the Salesforce Certified Associate exam?

The exam covers Salesforce ecosystem basics, navigation, reporting, data management, user productivity, and business process automation.

6. How difficult is the Salesforce Certified Associate exam?

The exam is entry-level and suitable for beginners, but it requires understanding key Salesforce concepts and practical usage.

7. How long does it take to prepare for the Salesforce Certified Associate certification?

Most candidates prepare in 2–4 weeks, depending on their familiarity with CRM systems and Salesforce tools.

8. Is the Salesforce Certified Associate worth it?

Yes. It’s an excellent starting point for professionals aiming to build a Salesforce career and progress to higher certifications like Salesforce Administrator or Developer.

9. What jobs can I get after earning the Salesforce Certified Associate certification?

You can apply for roles such as Salesforce Assistant, CRM Coordinator, Junior Salesforce Administrator, or Salesforce Analyst.

10. What is the average salary for a Salesforce Certified Associate?

Certified professionals typically earn between $60,000 and $85,000 per year, depending on experience and job role.