Salesforce Certified Administrator Sample Questions - ADM-201 ( 2025 )

Ace your Salesforce Certified Administrator exam using these expertly curated Salesforce Administrator Sample Questions tailored to the latest ADM-201 exam guide. This set is ideal for candidates preparing through Salesforce admin practice exams, administrator practice tests, and other Salesforce admin certification practice exams. Whether you're tackling timed mock tests or reviewing complex topics, this resource aligns with your Salesforce admin certification practice test strategy and provides the practical exposure needed to clear the exam confidently.

Salesforce Certified Administrator Sample Questions List :

1. The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers

A. Weekly Data Export

B. Mass Delete Records

C. Data Loader

D. Data Import Wizard

2. An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?

A. Assign Task

B. Outbound Message

C. Create Record

D. Custom Notification

3. An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

A. Activate the critical update in a sandbox.

B. Allow the critical update to auto-activate.

C. Activate the critical update in production.

D. Allow the critical update to auto-activate in a sandbox.

4. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers

A. One page layout, two record types, one picklist

B. Two page layouts, one record type, two picklists

C. Two permission sets, one record type, one picklist

D. One record type, two profiles, one picklist

5. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers

A. Collaboration groups are created automatically for every department.

B. Object layouts should be configured to include the groups related list.

C. The Add Record action must be configured in the group publisher.

D. An administrator needs to create a group to enable record sharing

6. An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader?

A. Add a permission set that allows them to import data.

B. Append their security token at the end of their password to login.

C. Use the Data Import Tool to mass import custom object records.

D. Reset their password and their security token.

7. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

A. SMS Response

B. Web-to-Case

C. Email-to-Case

D. Omni-Channel

8. Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?

A. Chatter Stream.

B. Chatter Broadcast Group

C. Chatter Recommendations.

D. Chatter Unlisted Group

9. Which two objects are customizable the Stage Setup Flow?

A. Leads

B. Campaigns

C. Opportunities

D. Campaign Members

10. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?

A. Use the {!Contact.Id} global variable.

B. Use the {!Account.Id} record variable.

C. Use the $Record global variable.

D. Use the Get Records element to find the Id.

11. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account. How should the administrator deliver this requirement?

A. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.

B. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.

C. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders

D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders.

12. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?

A. Hierarchical sharing

B. Use Manual sharing

C. Criteria based sharing

D. Owner based sharing

13. Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A. Create a custom object to capture popular case resolutions.

B. Use an interview flow to capture Case details.

C. Direct users to Global Search to look for similar cases.

D. Configure Knowledge with articles and data categories.

14. An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app. Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2 Answers

A. User Page

B. Dashboard page

C. App page

D. Record Page

15. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement? Choose 2 answers

A. Add a custom master-detail field for shoe designs on the Product object,

B. Create a custom object for shoe designs.

C. Use the standard object for designs.

D. Configure a custom lookup field for shoe designs on the Product object.

16. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?

A. Create a new profile

B. Configure permission sets.

C. Assign a new role.

D. Set Up Manual Sharing

17. Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?

A. Case and Opportunity

B. Account and User

C. Contact, Lead, and Person Account

D. Individual, User, and Account

18.  AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a case is saved as a critical record type. A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers

A. Related List

B. Related Record

C. Record details

D. Rich text

19. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirement?

A. Auto-Response Rules

B. Email Alerts

C. Knowledge Articles

D. Assignment Rules

20. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

A. Knowledge Management.

B. Omni-Channel

C. Escalation Rules

D. Territory Manag

21. The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

A. Edit the page layout.

B. View the setup audit trail.

C. Log in as the user

D. Review the sharing model

22. AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a case is saved as acriticalrecord type. A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers

A. Related List

B. Related Record

C. Record details

D. Rich text

23. An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure? Choose 2 Answers

A. Login Hours

B. Password Policy

C. Default Language

D. Currency Local

24. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities. What should an administrator configure to provide these insights?

A. Campaign Hierarchy.

B. Campaign Influence

C. Map Custom Lead Fields

D. List Email Activities

25. The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

A. Edit the page layout.

B. View the setup audit trail.

C. Log in as the user

D. Review the sharing model

26. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?

A. The flow is a screen flow.

B. The version of the flow is inactive.

C. The flow is a before save flow.

D. The version of the flow is activated.

27. Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

A. Custom report type.

B. Folder access

C. Report subscription

D. Field level security

FAQs

1. What is the Salesforce Certified Administrator certification?

It is an entry-level certification that validates your knowledge of Salesforce platform administration, including user setup, security, data management, automation, and reporting.

2. Is the Salesforce Administrator certification worth it?

Yes, it’s one of the most recognized credentials in the CRM space and opens doors to in-demand roles like Salesforce Admin, Business Analyst, and CRM Consultant.

3. Who should take the Salesforce Certified Administrator exam?

Anyone looking to start a career in Salesforce, especially those interested in platform configuration, automation, and managing users.

4. What does a Salesforce Certified Administrator do?

They manage users, configure security settings, automate workflows, generate reports, and ensure the Salesforce platform runs efficiently for business operations.

5. What is the difference between Salesforce Administrator and Advanced Administrator?

The Certified Administrator focuses on foundational knowledge, while the Advanced Administrator covers complex features like advanced reporting, automation, and delegation tools.

6. How many questions are on the Salesforce Certified Administrator exam?

The exam consists of 60 multiple-choice and multiple-select questions, plus 5 unscored questions.

7. What types of questions are on the Salesforce Administrator exam?

Scenario-based multiple-choice and multiple-select questions that test your ability to solve real-world admin tasks.

8. What is the format of the Salesforce Administrator certification exam?

It is a computer-based exam with multiple-choice/multiple-select questions. It can be taken online or at a test center.

9. Is there negative marking in the Salesforce Administrator exam?

No, there is no negative marking. You are only scored on correct answers.

10. What topics are covered in the Salesforce Certified Administrator exam?

Key areas include:

• Organizational setup

• User and access management

• Security and data management

• Standard and custom objects

• Reports and dashboards

• Workflow and automation

• App and mobile administration

11. What is the cost of the Salesforce Administrator certification?

The registration fee is $200 USD. A retake costs $100 USD.

12. How do I register for the Salesforce Certified Administrator exam?

Visit the Salesforce Trailhead Certification site, log in, select the exam, and schedule it through Webassessor.

13. Can I take the Salesforce Administrator exam online?

Yes, you can take it online through a remote proctor or in person at a test center.

14. Is there a free voucher available for the Salesforce Administrator exam?

Salesforce occasionally offers free or discounted vouchers through webinars, Trailhead programs, or community events. Check Trailhead for current offers.

15. How difficult is the Salesforce Certified Administrator exam?

It’s moderately challenging for beginners. With proper study and practice, it’s very achievable.

16. What is the passing score for the Salesforce Administrator certification?

The passing score is 65%.

17. How many attempts are allowed for the Salesforce Certified Administrator exam?

You can attempt the exam up to three times in a calendar year. Retakes are allowed after a short waiting period.

18. How do I prepare for the Salesforce Certified Administrator exam?

Use Trailhead modules, join Salesforce study groups, take practice exams, and get hands-on experience in a Developer Org.

19. What are the best study materials for the Salesforce Administrator exam?

Top resources include:

• Salesforce Trailhead learning paths

• Official exam guide

• Focus on Force study guides

• Practice exams

• YouTube walkthroughs and tutorials

20. Are there any free resources for Salesforce Administrator certification prep?

Yes. Trailhead is free and offers comprehensive modules. SalesforceBen and Focus on Force blogs also provide valuable tips.

21. How long does it take to study for the Salesforce Administrator certification?

It typically takes 3 to 6 weeks of consistent preparation, depending on your background.

22. How long is the Salesforce Administrator certification valid?

It remains valid as long as you complete the maintenance modules released by Salesforce with each new release (typically 3 times per year).

23. Does the Salesforce Administrator certification expire?

Yes, it expires if you fail to complete the required maintenance modules within the deadline.

24. What are the career benefits of becoming a Salesforce Certified Administrator?

It boosts your credibility, improves job prospects, and opens doors to roles like Admin, Analyst, or Consultant in Salesforce ecosystems.

25. What jobs can I get with a Salesforce Administrator certification?

You can qualify for roles such as:

• Salesforce Administrator

• CRM Analyst

• Business Analyst

• Salesforce Consultant

• Customer Success Manager