Salesforce Certified Administrator Certification Sample Questions - ADM-201 ( 2026 )

Ace your Salesforce Certified Administrator exam using these expertly curated Salesforce Administrator Sample Questions tailored to the latest ADM-201 exam guide. This set is ideal for candidates preparing through Salesforce admin practice exams, administrator practice tests, and other Salesforce admin certification practice exams. Whether you're tackling timed mock tests or reviewing complex topics, this resource aligns with your Salesforce admin certification practice test strategy and provides the practical exposure needed to clear the exam confidently.

Salesforce Certified Administrator Certification Sample Questions List :

1. The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers

A. Weekly Data Export

B. Mass Delete Records

C. Data Loader

D. Data Import Wizard

2. An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?

A. Assign Task

B. Outbound Message

C. Create Record

D. Custom Notification

3. An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update?

A. Activate the critical update in a sandbox.

B. Allow the critical update to auto-activate.

C. Activate the critical update in production.

D. Allow the critical update to auto-activate in a sandbox.

4. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers

A. One page layout, two record types, one picklist

B. Two page layouts, one record type, two picklists

C. Two permission sets, one record type, one picklist

D. One record type, two profiles, one picklist

5. At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well. Which are two considerations for enabling this functionality? Choose 2 answers

A. Collaboration groups are created automatically for every department.

B. Object layouts should be configured to include the groups related list.

C. The Add Record action must be configured in the group publisher.

D. An administrator needs to create a group to enable record sharing

6. An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader?

A. Add a permission set that allows them to import data.

B. Append their security token at the end of their password to login.

C. Use the Data Import Tool to mass import custom object records.

D. Reset their password and their security token.

7. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

A. SMS Response

B. Web-to-Case

C. Email-to-Case

D. Omni-Channel

8. Ursa Major Solar offers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?

A. Chatter Stream.

B. Chatter Broadcast Group

C. Chatter Recommendations.

D. Chatter Unlisted Group

9. Which two objects are customizable the Stage Setup Flow?

A. Leads

B. Campaigns

C. Opportunities

D. Campaign Members

10. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?

A. Use the {!Contact.Id} global variable.

B. Use the {!Account.Id} record variable.

C. Use the $Record global variable.

D. Use the Get Records element to find the Id.

11. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account. How should the administrator deliver this requirement?

A. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.

B. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.

C. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders

D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders.

12. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?

A. Hierarchical sharing

B. Use Manual sharing

C. Criteria based sharing

D. Owner based sharing

13. Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A. Create a custom object to capture popular case resolutions.

B. Use an interview flow to capture Case details.

C. Direct users to Global Search to look for similar cases.

D. Configure Knowledge with articles and data categories.

14. An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app. Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2 Answers

A. User Page

B. Dashboard page

C. App page

D. Record Page

15. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement? Choose 2 answers

A. Add a custom master-detail field for shoe designs on the Product object,

B. Create a custom object for shoe designs.

C. Use the standard object for designs.

D. Configure a custom lookup field for shoe designs on the Product object.

16. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?

A. Create a new profile

B. Configure permission sets.

C. Assign a new role.

D. Set Up Manual Sharing

17. Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?

A. Case and Opportunity

B. Account and User

C. Contact, Lead, and Person Account

D. Individual, User, and Account

18.  AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a case is saved as a critical record type. A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers

A. Related List

B. Related Record

C. Record details

D. Rich text

19. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirement?

A. Auto-Response Rules

B. Email Alerts

C. Knowledge Articles

D. Assignment Rules

20. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

A. Knowledge Management.

B. Omni-Channel

C. Escalation Rules

D. Territory Manag

21. The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

A. Edit the page layout.

B. View the setup audit trail.

C. Log in as the user

D. Review the sharing model

22. AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a case is saved as acriticalrecord type. A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers

A. Related List

B. Related Record

C. Record details

D. Rich text

23. An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure? Choose 2 Answers

A. Login Hours

B. Password Policy

C. Default Language

D. Currency Local

24. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities. What should an administrator configure to provide these insights?

A. Campaign Hierarchy.

B. Campaign Influence

C. Map Custom Lead Fields

D. List Email Activities

25. The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

A. Edit the page layout.

B. View the setup audit trail.

C. Log in as the user

D. Review the sharing model

26. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?

A. The flow is a screen flow.

B. The version of the flow is inactive.

C. The flow is a before save flow.

D. The version of the flow is activated.

27. Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

A. Custom report type.

B. Folder access

C. Report subscription

D. Field level security

28. The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers

1. Reactivate the appropriate Shoe Style values after the field type changes.

2. Select the "Choose only one value "checkbox on the pick list field.

3. Back-up the Shoe Style values in existing records.

4. Change the field type from a multi-select picklist field to a picklist field.

29. Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?

1. Einstein Case Routing

2. Auto-response rule

3. Case assignment rule

4. Case escalation rule

30. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

1. Create a queue and a criteria-based sharing rule.

2. Create a predefined case team and an assignment rule.

3. Create a user-based sharing rule and an ad-hoc case team.

4. Create an auto-response rule and a public group.

31. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this?

1. Data Loader

2. Mass Transfer Tool

3. Data Import Wizard

4. Dataloader.io

32. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team. What should the administrator configure to meet this requirement?

1. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

2. Add members of the partner management team to the default Account team for the customer accounts.

3. Grant create, read, edit and delete access to customer accounts on the partner team profile.

4. Create one record type for customer accounts and one record type for partner accounts.

33. At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task. What should the administrator use to deliver this requirement?

1. Flow Builder

2. Approval Process

3. Prebuild Macro.

4. Formula field

34. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this?

1. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

2. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

3. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

4. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

35. An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers

1. The use is part of a territory hierarchy.

2. The User is in a Custom hierarchy field.

3. The User is assigned in workflow email alert.

4. The User is the highest role in the role hierarchy

36. Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities. Which is an important consideration for path configuration?

1. Kanban views for Path must be configured manually.

2. The Owner field can be edited in the key fields Panel.

3. Celebrations are unable to be added to a path.

4. Path can include guidance and key fields for each stage.

37. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request?

1. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

2. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.

3. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

4. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

38. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce. What should the administrator do to identify why the user Is unable to log in?

1. Review the login history for the user.

2. Check the attempted logins by running the setup audit trail.

3. Pull the password history to ensure the password policy was followed.

4. Reset the security token for the profile.

39. Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed. How should an administrator complete this?

1. Use a new version of the flow for each scenario.

2. Use a decision element and a new screen to show the proper question

3. Use a conditional visibility to hide the unnecessary question

4. Use branching in the flow screen to show the proper scenario

40. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers

1. Customize Campaign Member Role.

2. Add the Campaign Member related list to the Opportunity page layout.

3. Customize Campaign Role.

4. Customize Opportunity Contact Role.

5. Add the Opportunity Contact Role related list to the Opportunity page layout.

41. DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 Answers

1. Dependent Picklist

2. Global Picklist

3. Multi-Select Picklist

4. Custom Picklist

42. Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution? Choose 2 answers

1. Validation Rule

2. Flow Builder

3. Approval Process

4. Quick Action

43. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?

1. Table

2. Stacked Bar

3. Donut

4. Gauge

44. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field. What feature should an administrator use to meet this request?

1. Detail Column

2. Bucket Column

3. Group Rows

4. Filter Logic

45. Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?

1. Create two record types, each with 3 page layouts.

2. Create one record type with six Page Layouts.

3. Create three record types, each with 2 page layouts.

4. Create six record types, each with 1 page layout.

46. At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

1. Map the lead custom field to the product's product category field.

2. Create a workflow to update Opportunity fields based on the lead.

3. Create a custom field on the Opportunity and map the two fields.

4. Configure the product categories picklist field on the product.

5. None

47. The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?

1. Uncheck grant access using Hierarchies.

2. Define a criteria-based sharing rules.

3. Set the default external access to private.

4. Configure an owner-based sharing rules.

48. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement?

1. Make the field universally required.

2. Create a Process Builder to set the field.

3. Define an approval process for the child.

4. Require the field on the record type.

49. A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses. What should the administrator do to free up users licenses for the new users?

1. Deactivate the former employees user record.

2. Delete former employees user record.

3. Freeze former employees user record.

4. Change the formers users record to the new user.

50. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need? Choose Three answers

1. Enable guided selling.

2. Use Validation Rules.

3. Configure Opportunity Path.

4. Use Flow to mark fields required.

5. Mark fields required on the page layout.

51. Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates. How should an administrator accomplish the request?

1. Create a workflow role to update the Event Date Field.

2. Create an approval process on the Campaign object.

3. Create a sharing rule so that other agents can view events.

4. Create a campaign for agents to request event dates.

52. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement?

1. Make the field universally required.

2. Create a Process Builder to set the field.

3. Define an approval process for the child.

4. Require the field on the record type.

53. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

1. Set temporary business hours for each time zone.

2. Adjust the currant business hours to accommodate the Eastern Time Zone.

3. Create one set of business hours per time zone.

4. Allow the reps to set business hours manually.

54. An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers

1. The use is part of a territory hierarchy.

2. The User is in a Custom hierarchy field.

3. The User is assigned in workflow email alert.

4. The User is the highest role in the role hierarchy

55. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

1. Set temporary business hours for each time zone.

2. Adjust the currant business hours to accommodate the Eastern Time Zone.

3. Create one set of business hours per time zone.

4. Allow the reps to set business hours manually.

56. Administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?

1. The username is already in use another organization.

2. The username is restricted to a domain specific to my domain.

3. The email address used for the username has a contact record.

4. The email used for the username is not a corporate email address.

57. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers

1. Create a custom picklist field on Contact.

2. Update the picklist value with a validation rule.

3. Map the picklist field on the Lead to the Contact.

4. Set the picklist field to be required on the Lead Object.

58. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status. Which Feature Should an administrator use to fulfill this request?

1. Validation rules.

2. Global Value Picklists

3. Predefined field Values.

4. Dependent Picklists.

59. When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers

1. The user's Two-Factor Authentication for API Logins permission

2. The role IP address restrictions

3. The user's profile login hours restrictions

4. The user's Two-Factor Authentication for User Interface Logins permission

60. Cloud Kicks has asked the administrator to test a new screen flow that create contacts. What are two key components of testing the flow? Choose 2 answers

1. Set Up a flow interview to test the flow.

2. Run the flow using it to create contacts.

3. Use Debug to test the flow in Flow Builder.

4. Test the flow in a sandbox.

61. What are three characteristics of a master-detail relationship? Choose 3 answers

1. The master object can be a standard or custom object.

2. Permissions for the detail record are set independently of the master.

3. Each object can have up to five master-detail relationships.

4. Roll-up summaries are supported in master-detail relationships.

5. The owner field on the detail records is the owner of the master record.

62. Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?

1. Stages

2. Splits

3. Queues

4. List Views

63. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers

1. Communities

2. Consultants

3. Components

4. Customers

64. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?

1. Geolocation

2. Geofence

3. Custom address

4. External lookup

65. An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?

1. Roll-up summary

2. Master-detail field

3. Cross Object formula

4. Lookup field

66. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers

1. process builder

2. workflow Rule

3. Field Update

4. Outbound Message

67. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet the requirement?

1. Dynamic forms

2. Path key fields

3. Opportunity processes

4. Workflow rules

68. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administrator use to meet this request?

1. Lightning Web Component

2. Approval Process

3. Workflow Field Update

4. Process Builder

69. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers

1. Create a tab and add the screen flow to the page.

2. use a flow element and add the screen flow to the record page.

3. Add the flow in the utility bar of the console

4. install an app from the AppExchange

70. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request?

1. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.

2. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.

3. Make the Account Revenue field required on the page layout.

4. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

71. Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

1. Create a junction with a custom object.

2. Create two master detail relationships on the new object.

3. Create two lookup relationships on the new object.

4. Create URL fields on a custom object.

72. Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads. What approach should an administrator take to meet this requirement?

1. Set up Web-to-Lead form the interns use.

2. Define a record type and assign it to the interns.

3. Create a separate Lead Lightning App.

4. Update the active Leas Assignment Rules.

73. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Leadsource has been selected. How should the administrator accomplish this goal?

1. Make Lead Source a dependent picklist to the Opportunity stage field.

2. Configure a validation rule requiring Lead Source when the stage is set to closed won.

3. Change the Opportunity stage field to read only on the page layout.

4. Modify the Opportunity stage a dependent picklist to the Lead source field.

74. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet the requirement?

1. Enable Creation of Recurring Tasks.

2. Flow to create recurring tasks.

3. Workflow rule to create recurring tasks.

4. Turn on Recurring Activities.

75. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?

1. Email-to-Case

2. Assignment Rules

3. Auto-Response Rules

4. Web-to-case

76. Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

1. Utilize a flow to identify the correct queue and assign the case.

2. Use a custom email services to set the owner of the case upon creation.

3. Create an Escalation Rules to send cases to the correct queue.

4. Configure Email-to-Case so emails are delivered to the correct queue

77. An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers

1. Formula return type

2. Error condition formula

3. Error message location

4. Rule active date

78. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

1. Today

2. Favorites

3. Utility Bar.

4. Home Page.

79. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days How should the administrator complete this requirement?

1. Auto - Response Rules

2. Validation Rule

3. Escalation Rule

4. Assignment Rule

80. Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search. What options should the administrator adjust to fully restrict access?

1. Record setting and search index

2. Permissions and tab visibility

3. App permissions and search terms

4. Page layouts and field- level security

FAQs

1. What is the Salesforce Certified Administrator certification?

It is an entry-level certification that validates your knowledge of Salesforce platform administration, including user setup, security, data management, automation, and reporting.

2. Is the Salesforce Administrator certification worth it?

Yes, it’s one of the most recognized credentials in the CRM space and opens doors to in-demand roles like Salesforce Admin, Business Analyst, and CRM Consultant.

3. Who should take the Salesforce Certified Administrator exam?

Anyone looking to start a career in Salesforce, especially those interested in platform configuration, automation, and managing users.

4. What does a Salesforce Certified Administrator do?

They manage users, configure security settings, automate workflows, generate reports, and ensure the Salesforce platform runs efficiently for business operations.

5. What is the difference between Salesforce Administrator and Advanced Administrator?

The Certified Administrator focuses on foundational knowledge, while the Advanced Administrator covers complex features like advanced reporting, automation, and delegation tools.

6. How many questions are on the Salesforce Certified Administrator exam?

The exam consists of 60 multiple-choice and multiple-select questions, plus 5 unscored questions.

7. What types of questions are on the Salesforce Administrator exam?

Scenario-based multiple-choice and multiple-select questions that test your ability to solve real-world admin tasks.

8. What is the format of the Salesforce Administrator certification exam?

It is a computer-based exam with multiple-choice/multiple-select questions. It can be taken online or at a test center.

9. Is there negative marking in the Salesforce Administrator exam?

No, there is no negative marking. You are only scored on correct answers.

10. What topics are covered in the Salesforce Certified Administrator exam?

Key areas include:

• Organizational setup

• User and access management

• Security and data management

• Standard and custom objects

• Reports and dashboards

• Workflow and automation

• App and mobile administration

11. What is the cost of the Salesforce Administrator certification?

The registration fee is $200 USD. A retake costs $100 USD.

12. How do I register for the Salesforce Certified Administrator exam?

Visit the Salesforce Trailhead Certification site, log in, select the exam, and schedule it through Webassessor.

13. Can I take the Salesforce Administrator exam online?

Yes, you can take it online through a remote proctor or in person at a test center.

14. Is there a free voucher available for the Salesforce Administrator exam?

Salesforce occasionally offers free or discounted vouchers through webinars, Trailhead programs, or community events. Check Trailhead for current offers.

15. How difficult is the Salesforce Certified Administrator exam?

It’s moderately challenging for beginners. With proper study and practice, it’s very achievable.

16. What is the passing score for the Salesforce Administrator certification?

The passing score is 65%.

17. How many attempts are allowed for the Salesforce Certified Administrator exam?

You can attempt the exam up to three times in a calendar year. Retakes are allowed after a short waiting period.

18. How do I prepare for the Salesforce Certified Administrator exam?

Use Trailhead modules, join Salesforce study groups, take practice exams, and get hands-on experience in a Developer Org.

19. What are the best study materials for the Salesforce Administrator exam?

Top resources include:

• Salesforce Trailhead learning paths

• Official exam guide

• Focus on Force study guides

• Practice exams

• YouTube walkthroughs and tutorials

20. Are there any free resources for Salesforce Administrator certification prep?

Yes. Trailhead is free and offers comprehensive modules. SalesforceBen and Focus on Force blogs also provide valuable tips.

21. How long does it take to study for the Salesforce Administrator certification?

It typically takes 3 to 6 weeks of consistent preparation, depending on your background.

22. How long is the Salesforce Administrator certification valid?

It remains valid as long as you complete the maintenance modules released by Salesforce with each new release (typically 3 times per year).

23. Does the Salesforce Administrator certification expire?

Yes, it expires if you fail to complete the required maintenance modules within the deadline.

24. What are the career benefits of becoming a Salesforce Certified Administrator?

It boosts your credibility, improves job prospects, and opens doors to roles like Admin, Analyst, or Consultant in Salesforce ecosystems.

25. What jobs can I get with a Salesforce Administrator certification?

You can qualify for roles such as:

• Salesforce Administrator

• CRM Analyst

• Business Analyst

• Salesforce Consultant

• Customer Success Manager